Any interface that behaves like a conversation is in the domain of the CUI. CUI is not new, its first example dates back to 1963 with a software called ELIZA. But now with increasing popularity of virtual assistants like Amazon’s Alexa or Apple’s Siri or chatbot services of instant messaging applications; CUI is more important than it has ever been.

Why CUI?

Since every human already knows how to converse with one another, its learning curve is minimal. You get higher engagement and more focus than GUI. And since it has so many users already, you have a broad audience.

How to Design a Flow?

  • Start with a wellcome — Since the whole idea of a CUI is to act more like humans do, you need a greeting. You can start with letting users know they are talking with a bot, and not a human. …

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