BethLeveraging a Compelling Event to Galvanize a CX-Focused Culture TransformationBy Beth ArdOct 17, 2019Oct 17, 2019
BethSpurring CX Transformation Across a Global Tech Company“Inconsistent customer service.” “Sluggish internal bureaucracy.” Harsh words from customers who weren’t loving their interactions with…Sep 5, 2019Sep 5, 2019