Love this! Great, tangible recommendations. Two questions: (1) how do you deal with big tasks that have very uncertain outcomes (like many in gov’t)? I would say just start and set a goal on a near term deliverable, but any guidance on how you make it work would be welcomed! (2) Can we add this to CitySpeak (https://medium.com/cityspeak)? Think our audience would love to hear about your experience!