I find it ironic that I’m going to write a blog post that talks about “secret ingredients” and “recipes” because it’s a well known fact among my friends and family that my cooking skills are non-existent. …

The hustle is real. Getting customers in the door is hard work. We know the steps. Start by identifying their needs. Then develop a solution. And don’t forget to deliver an experience that delights. Repeat. But what happens when your customers don’t come back? Surprise. Frustration. Disappointment. And it’s not…

Today is December 17th, 2017. Eight years since my mum died. And while her absence is particularly noticeable on days like today, life has this weird habit of marching on. 2009 started out innocently enough, but by the end of that year I was a totally different person. Most of…

You’ve been running your business for a while, and things are going ok but you don’t really know what happens after you make a sale. Were your customers happy? Disappointed? Indifferent? Sure, you may have customer reviews, but often feedback is at either end of the spectrum — either overjoyed…

You have idea. You’ve been tossing it around in your head. Showing your friends and family. And the more you think about it, the more excited you get. This could actually be the start of something! You know you need to do some ‘research’, but where do you start? Here’s…