James
James
Aug 25, 2017 · 1 min read

That still doesn’t make sense to me — why put the customer service address in the body of the email? There’s a perfectly good place to put it in the header: it’s the reply-to field. That’s literally what that field is for: it’s so you can send email messages from one account (perhaps a system) but tell the recipient that replies should be directed elsewhere.

It’s totally fine to have a system send emails from its own, unmonitored, system account. But the emails should have a valid reply-to address, so that a user can just click the normal ‘Reply’ button and not get a bounce. Anything else is, frankly, pretty spammy.

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    James

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    James