Social media has changed the world. Facebook (or Meta as it is now) started that. I’m excited to be joining a company who are building tools for the next chapter and beyond. — Like most people I go through love / hate phases with social media. It’s safe to say that my career has been changed by using the major platforms though — mostly for the better. I’d go so far as to say that social media has been instrumental in my success.

We often hear that Ops is all about process, efficiency, speed and scale but does saving time and money have a real and lasting impact? What about quality? Are we doing the right work or are we scaling poor quality research? Is the work visible? Are we learning from our insights or are we repeating the same studies? Does anyone care about governance or are we skipping over the ‘boring’ work in favour of speed?

Month 3 at Babylon Health as the Interim Director of Research has passed by in a blink. If this was a permanent role, it would be time for my probation review. It feels like all I have done for the last three months is to sit in one to ones…

Tickets for the Research Ops day at UXInsight in the Netherlands are on sale now. We’re really excited to introduce the programme for our first ever Research Ops conference! The backstory Last year I did a short talk about Research Ops at UXInsight in the Netherlands. I enjoyed listening to the other talks and appreciated the friendly vibe of the event. …

I’ve seen a lot of ‘10 year challenge’ type posts on social media over the last few weeks. What’s interesting about a lot of them, is that this is the first decade many of us have documented so much of our lives on Facebook, Instagram, Twitter and so on. …

I’m two months into an Interim Research Leadership role at Babylon Health. What have a learnt this month? To pace myself better. Month 1 saw me charging at 300 miles an hour. I spent a fair bit of time away from home and most of my time in meetings. This was really helpful to…

Last month, I started at Babylon Health as the Interim Director of Research. It’s the first time I’ve performed an interim role so I thought it might be useful to share my approach and any learnings along the way. Caretaker or Change Maker? When I joined, the team had been without leadership for a…

Over the last few months we’ve been working on providing and sharing ideas of how you can start your Research Ops practice. Read on to find out more. In the Summer we introduced you to the Eight Pillars of User Research. These eight pillars are the broad areas of User…

I would like to introduce you to someone. She’s someone you may know. She maybe someone in your scrum team. She maybe one of many or she maybe the only one in the company. …