Building a remote culture doesn’t start with tools — it starts with principles. As we all navigate the effects and impact of the current state of the world, the question is raised around how we build effective remote and distributed cultures. At IBM, we’ve found an application of human-centered practices…

Learn what it looks like to bring everyone into the mix Artificial intelligence is becoming increasingly relevant to how everyone moves through the world. However, many people don’t feel empowered enough to shape that relationship. There’s a real need right now to resolve this tension, which means a select few…

A look at their accomplishments after a year Back in 2017, two design leaders took on a side project that quickly snowballed into a culture shift toward employee centricity, affecting a multi-thousand-person human resources organization. Design Director Damon Deaner and Design Principal Oen Hammonds spent 3 years recruiting and…

Dubai Health Authority filled in the gaps for their citizens We’re often at our most vulnerable and stressed when we need to gather information, sort through records, and make crucial plans related to our health. The Dubai Health Authority (DHA) sought to make it easier for their patients to deal…

Remote team? No fancy collaboration tools? You can practice design thinking too. People often pitch design thinking as a mindset shift to solve modern problems. Ironically enough, in its most cliché form it plays out through analog means. …

It’s not just for product teams. Here’s a secret most gatekeepers feel uncomfortable sharing: We all work in pretty similar ways. We’re beholden to deadlines and people, and form our processes based on our obstacles. We develop names for these processes and the parts of their whole. …

And how it helps them win. IBM Watson Workspace, a team collaboration application with built-in artificial intelligence, aims to solve a problem very much of this age: information overload. Everyone obviously benefits from the quick and constant modes of communication like instant messaging and video conferencing, but that doesn’t come…

The Project Monocle team started with a directive from executives: Build a one-click solution that helps IT administrators send updates to 1000s of servers. After listening to their users, they rebelled. See what happened when they leveraged design research from inception to development to uncover the IT administrators’ real needs. Learn more about design research on our learning platform.

When the pervasive encryption team came together to tackle security for the z14 release, they turned to Enterprise Design Thinking to align their global team and understand their users’ true pain points. See how this human-centered approach increased the team’s collaboration and helped them built trust with the people who matter most: their users. Learn more about uncovering user pain points on our learning platform.