Some people look at top agents and attribute their success to just plain luck. True, there is an element of luck in this business, but it’s funny that the “luckiest” agents also tend to be the hardest workers. In this business you have to work hard and also work smart. — Success rarely happens by accident. Successful people plan their day and work their plan. They set goals, focus on what is important and track their progress. They track where their leads come from, how many convert to contracts and how many contracts lead to closed sales.