From UX in the USA tech market. Basically Silicon Valley type places, which are heavily product based and not so much service. I know there is big demand in places that offer true service with a focus on intangible human experiences, but when you try to apply that thinking to digital products, getting that square peg into a round hole is much more difficult.
The article is geared to people that work in UX in the tech sector, and want to shift their current role to service design within the context that they work. They could shift industries, but if you’re working at a tech company and that’s your life, and what to continue to work in the same industry you’ve built up your knowledge in, then that is where shifting from UX to SD becomes difficult to do.
You’re missing our Service Design community, over 3000 strong, a worldwide community of practice and resources for anyone who is interested in this burgeoning area of design and experience. http://www.practicalservicedesign.com/community
Thanks Lucas. We do it because the world needs it. Unlike a lot of other places that want to create consulting funnels, we want to make everyone around us better. No one of us is as smart as all of us. Practicality is the name of the game. Some want to start a movement, but no one is moving. We’re here to move things.
What you’re saying is true.
My most salient point about UX and service design is that it’s a question of altitude and breadth of choreography. While I know many in design and UX (myself included up until a few years ago) would consider ourselves holistic, but it’s at the 100 foot view. If you take a step back, and up…
I would compare them by saying that Customer Experience is a group or sub-org, and service design is a toolset and framing of a problem. CX isn’t something you “do,” it’s a bucket. CX isn’t actionable, it’s a noun. Service design and other things are, they are verbs (in this metaphor). So CX can use lots of disciplines, so I think it’s comparing a…