Erik WesterdahlinDaytonaPreparing for disruptive competitors with designDisruptive services are breaking through worldwide in an ever accelerating pace. Old markets are being threatened by start-ups with large…Mar 2, 2017Mar 2, 2017
Erik WesterdahlinDaytonaNew visitor segments on Swedens biggest websiteService Design was used in order to combine quantitative & qualitative data on Swedens most visited website in order to create new, real…Dec 2, 2016Dec 2, 2016
Erik WesterdahlMerging Service Design with User Experience Design ‒ Pt. 3: The WhatService Design needs to be merged with User Experience Design to deliver great service experiences to the end customer.Apr 23, 2015Apr 23, 2015
Erik WesterdahlMerging Service Design with User Experience Design ‒ Pt. 2: The WhyAn external agency that offers everything from strategy to finished solutions is imperative to help silo-based companies close the gaps in…Apr 15, 2015Apr 15, 2015
Erik WesterdahlMerging Service Design with User Experience Design — Pt. 1: The IdeaA new design process is required to meet human needs in a world of exponential technological growth and a constant increase in customer…Apr 14, 2015Apr 14, 2015
