A much needed article. Design agencies fail to map the behavior of the people and expect them to adapt to preconceived notions of accepted behavior which may work under conditions where the users are under constant surveillance by the civic authorities. In a place like India, surveillance may not be possible due to the scale of population and the ratio of officials to the scale of population and the ‘jugaad’/innovative usage of public spaces can be actively seen. The interface also changes according to the time of the day and the corresponding activities and I’ve always wondered if it’s possible to have all the ingredients in a subtle manner to ensure that all the possible activities can be carried out in a streamlined manner which can maximize the effectiveness of the space and solving possible law and order problem at the same time. Looking forward for the next installment of the article!