I noticed that the Customer Success Managers are back again dedicated to Yammer, not all up Office…
Jeremy Thake

Just to clarify, the CSMs are not back at Microsoft. At least not in the capacity that we were. I’m back in a new role, and many of the former CSMs are still at Microsoft, but in different roles. Slack does have CSMs (https://slack.com/jobs/215016?gh_jid=215016&gh_src=y81pfa). As does Facebook, Salesforce, and many other SaaS companies. And I’d argue that SharePoint doesn’t work, even virally, in most organizations.

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