Esther KhachinainBoldDeskBoldDesk Celebrates New Badges in G2 Summer 2024 ReportsBoldDesk has received five badges in the G2 Summer 2024 Grid® Reports for Help Desk in the Leader, High Performer and Momentum Leader…Aug 8Aug 8
Esther KhachinainBoldDeskBoldDesk Release: July 2024 New Features Update!Discover new features and updates in BoldDesk that can enhance your business operations, increase productivity, and provide outstanding CX.Jul 28Jul 28
Esther KhachinainBoldDeskBusiness Requirements Document: Best Tips and TemplatesDiscover the key components of a business requirements document, its benefits and tips to create one to improve your project’s success.Jul 23Jul 23
Esther KhachinainBoldDeskTacit Knowledge: Examples, Benefits, and Best PracticesEncourage capturing and sharing of tacit knowledge in business to boost productivity, retain specialization and enhance customer service.Jul 17Jul 17
Esther KhachinainBoldDeskStandard Operating Procedures: Definition and How to Write ThemProvide employees with well-drafted standard operating procedures to give clear-cut directions and detailed instructions for a specific…Jul 15Jul 15
Esther KhachinainBoldDeskIntegrating BoldDesk with Zapier for Streamlined Customer ServiceAutomate your customer service workflow, boost your support team’s efficiency and productivity by seamlessly integrating BoldDesk and…Jul 11Jul 11
Esther KhachinainBoldDeskMillennials vs Gen Z: Differences in Customer Service ExpectationsUnderstand the differences in customer service expectations of Millennials vs Gen Z to tailor your offerings to suit each generation.Jul 10Jul 10
Esther KhachinainBoldDeskFreshdesk vs Zendesk: Which Customer Support Platform Is Right for Your Business?Compare Freshdesk vs Zendesk to determine which one better suits your business, delights your customers and improves your support offeringsJul 8Jul 8
Esther KhachinainBoldDeskWhat is Explicit Knowledge? The Complete GuideTake advantage of explicit knowledge by capturing, documenting, sharing, and utilizing information as the foundation of learning and…Jul 5Jul 5
Esther KhachinainBoldDeskHow to Use Slack for Customer Service ExcellenceUtilize Slack for customer service in order to streamline internal communication and collaboration, boost efficiency, and team…Jul 3Jul 3