Our guide to choosing IT Support for your business

IT support is an important factor for a business of any size in today’s economy. The choice of hiring an in-house tech or outsourcing your IT can be tough so we wanted to give you a guide to choosing the right IT support for your business.


An internal IT department can definitely be beneficial to businesses both big and small. The team will develop an in-depth knowledge of your company, allowing them to implement programs and systems that are most fitting for you. Having your IT team know your company inside-out can provide quick fixes to problems that may otherwise be difficult to locate. With techs working in-house, support will be available quickly and efficiently as they are always onsite.

However, internal IT support is costly. With a lower-level tech’s salary ranging between $50,000-$80,000 p.a. (experienced IT managers will expect much more) plus the cost of regular training and the need to frequently sit certification exams to stay current in the ever-changing technology industry, in-house support it can be expensive.

As well as this, it can be a mistake to just reply on just one or two people to run your IT support. If one member is on holidays and the other calls in sick there will be no one to fix problems that may arise on the day.


Generally outsourced IT support is more cost-effective than in-house support. With the ability to call someone just when you need something fixed, or have 24/7 support and monitoring of your IT systems, outsourcing allows you to choose what works best for your business. There is generally pricing options of fixed fees, hourly rates or contracts available when outsourcing, tailoring the outgoing costs to suit you.

Outsourcing also gives you a larger bank of expertise. If you choose a good IT support company the staff will have experience and qualifications in a range of areas. The company will always have someone to help you, no matter what your requirements are. As well as this, the company you outsource from will have a large team of people so, you can guarantee that someone will always be available to help you.


The choice of what IT support option is right for your business ultimately depends on your business needs. If you are looking for someone to always be on site, but you will be okay if no one is available for a number of days, in-house support could be the better option for your business. If you are looking for 24/7 support and monitoring or techs who will be available ‘on demand’ and have a broad range of knowledge, outsourcing could be the best option for your business.

For more information on the benefits of outsourcing your IT, see here