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I created a higher fidelity physical prototype in order to mock up some ideas and get a more accurate idea of ergonomics and proportion. Doing so allowed me to further hone in on a rough control unit for the porter/caretaker.

I’ve since moved houses so I won’t be able to refer to the physical model anymore; however, I’ve documented most of my trials with it and the learnings from it as well.

Over the past week, I’ve been thinking more about different ways to reimagine the caretaker — patient relationship during patient transport; and one way that I’ve gone about doing so was through different modes of sensation (described below).

I spent a few days thinking specifically about the visual method; inspired by rearview mirrors in vehicles as well as the multipurpose of mirrors in barbershops. Using the crude PVC/cardboard prototype below, I was able to test out a few different positions of a mirror with some of my housemates. …



This past Monday, we had the opportunity to share our work with our peers and professors as well as a member of UPMC. I feel that the presentation I shared was an honest and encompassing overview of my progress and thinking so far, so I was happy to receive feedback on it as well as to be inspired by the other presentations in my group.


I received some valuable feedback regarding the clarity of certain parts of my presentation such as the journey map and the value opportunity analyses. I think that clarifying the pain points using specific callouts…

I’ve further refined my persona and design criteria with the overall goal of focusing in on the problem that I’m seeking to solve. In addition, looking towards the concept generation phase, I’ve expanded my VOA to include more recent design solutions in a similar space.

In terms of the persona (Luise), I’ve added a section that begins to define the difficulties she faces when receiving care relating to mobility. Not only are there physical limitations such as the availability of staff and equipment to assist her, but there is also the emotional toll that reduced independence has on her. …

The following represents a current snapshot of my direction, thoughts, and insights thus far + evolving HMW statement:

User Research Pan:

Background: Transport and mobility within hospital facilities is a necessary reality of receiving care. Many hospital visits require traveling to multiple departments (outpatient, rehabilitation, radiology, etc.) in order to access all of the services a patient needs. This is made further complicated in a facility such as UPMC’s Vision and Rehabilitation building where visitors suffer from physical disability or vision impairment.

Stakeholders: first time hospital patients, returning hospital patients, caregivers, family members of patients


Research Objectives:

  • Learn…

Currently in the early stages of this project, I’m calling this almost a “pre-research” phase. Below are some resources that I’ve started to look into in order to begin to know what questions to ask, and to narrow my scope into something actionable.

Project Goal:

To encourage social distancing by improving alternative methods of socializing through a frictionless, more intimate, and accessible mode of video conferencing

Ecosystem map

Guiding Questions:

  • How has your use of social video conferencing changed since the start of COVID-19?
  • What issues have you come across during group video calls?


Preliminary pain points identified:

  • awkwardness during group video calls
  • lack of attention due to multitasking on computer
  • no opportunity for ‘side conversations’ during group video calls


Existing Product Research:

  • Zoom, Skype, FaceTime, Houseparty
  • Portal (Facebook), Nest Hub (Google), Echo Show (Amazon)

Eric Wong

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