Founders Johnny Zu, Ryan Gottfried, and Jason Kwait.

Our best days at boldstart are when we get to meet product obsessed founders who are creating new categories or re-imagining the world of enterprise software. Service management is a huge category that every enterprise from Chase to Google to CVS uses to manage their facilities, remove snow from parking lots, fix HVAC systems, and select janitorial services for their locations. Before UtilizeCore, service management companies delivered these services through networks of sub-contractors and performed millions of jobs a year through paper, pens, and emails and in some cases antiquated software. …


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You haven’t sold into an enterprise until you run into compliance and SOC II audits. At boldstart, our founders are facing these issues earlier and earlier in their life cycle and if managed correctly and taken care of in advance, it can streamline your sales process and minimize disruption.

Given this huge need, we reached out to friend and advisor Richard Crowley who built Slack’s technical operations and compliance from scratch. He joined Slack as the 22nd employee initially helping support a user base of its 35,000 simultaneous users. …


We play the long 🏈 at boldstart and focus on investing in people, not just a company. Over the past decade, our mission has been to engage with founders across the arc of their careers — from starting companies to partnering with them as advisors, angel investors, and key hires at existing portfolio companies. Some of our most successful investments were started by founders we have known over many phases of their journey, Rahul from Superhuman and Guy from Snyk being two of many examples.

Our mission for the next ten years is to double down on the 🔌 of…


We all have experienced shocking moments recently when the digital tools that we rely on have failed. Amazon’s website goes down on Prime Day, Slack stops working, Google no longer responds and nobody has access to Gmail, Google Drive, Photos or anything else. These all deeply affect our lives as these services are core parts of our daily flow. The cost of software failing has never been higher as it affects the financial bottom line in immediate revenue and future customer trust lost.

These so-called “incidents” are inevitable as the digital services we rely on are made up of increasingly…


For those that don’t know boldstart, helping founders start their company is what gets us out of bed in the morning. We are fortunate to engage with visionary teams reimagining or creating entire markets, in many cases before a certificate of incorporation is filed. It can then take many years to build, and almost always there are “bet the company” moments along the way that test a team’s resolve. So we seek to partner with founders who are mission driven, relentless, and can adapt as the world unfolds around them.

Grant Miller and Marc Cambell of Replicated are two such…


Ten years ago, we set out to build a firm specializing in being a founder’s first call. As a startup we learned a lot by doing, helping our portfolio companies build their founding teams, engage advisors, and meet potential customers. As Paul Graham said, we did things that didn’t scale, tested ways to get better and grew our team very carefully.

Today, I am thrilled to announce two new members of boldstart’s team. We have an incredible opportunity to upshift our capability with two force multipliers, Shomik Ghosh, our first Principal and Natalie Ledbetter our new head of People and…


We hear lots of pitches at boldstart and in most cases write the founder’s first-check, so our bet is on people. It’s always interesting how differently my partners digest the same pitch. For instance, Jeff’s experiences building companies like (OnForce and Work Market) affords him a different view than my partner Ed, who’s been investing in companies like LivePerson & GoToMeeting for 20 years.

Founders in our portfolio will tell you, we know it when we meet the right team and get super fired up when it happens. While the best pitches get us excited for different reasons, they each…

Eliot Durbin

@boldstartvc day one first check partner for enterprise founders, chronically curious New Yorker.

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