Raj Shridharan — Microsoft Support Agent
Personal Information:
- Full Name: Raj Shridharan
- Employee ID: MS5256
- Date of Birth: January 15, 1995
- Place of Birth: Bengaluru, India
- Gender: Male
- Nationality: British
- Languages Spoken: English, Hindi
Contact Information:
- Email: raj.shridharan@microsoft.com
- Phone: (555) 123–4567
Education:
- Bachelor of Science in Computer Science
- University of Aberdeen
- Graduated in 2007
Professional Summary: Raj Shridharan is a dedicated and experienced Microsoft Support Agent with a passion for helping customers navigate and troubleshoot their technical issues. With over 10 years of experience in the technology industry, Raj has developed a deep understanding of Microsoft products and services, making him a valuable asset to the Microsoft Support team.
Work Experience:
Microsoft Corporation
- Position: Support Agent
- Tenure: March 2017 — Present
Responsibilities:
- Provide exceptional technical support to customers experiencing issues with Microsoft products such as Windows, Office, Azure, and Microsoft 365.
- Diagnose and resolve software and hardware problems, including installation, configuration, and compatibility issues.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues promptly.
- Maintain detailed records of customer interactions and solutions provided.
- Conduct remote troubleshooting and guide customers through step-by-step solutions.
Achievements:
- Consistently received high customer satisfaction ratings, exceeding company benchmarks.
- Recognized for outstanding problem-solving skills and the ability to simplify complex technical concepts for customers.
- Played a key role in the rollout of new Microsoft products, providing valuable feedback from a customer support perspective.
Skills:
- Technical Proficiency: Windows OS, Microsoft Office Suite, Azure, Microsoft 365, PowerShell scripting.
- Customer Service: Exceptional communication and active listening skills, empathetic and patient customer interactions.
- Problem-Solving: Strong analytical and troubleshooting abilities.
- Teamwork: Collaborative and able to work effectively in cross-functional teams.
- Time Management: Prioritizes tasks efficiently to meet customer needs and support team goals.
Interests: Outside of work, Raj is an avid technology enthusiast who enjoys staying up-to-date with the latest developments in the tech industry. He also has a passion for photography and enjoys capturing landscapes during his travels. Raj is an active volunteer in his local community, participating in initiatives that promote digital literacy among underprivileged youth.
Raj Shridharan’s commitment to excellence, deep technical knowledge, and unwavering dedication to customer satisfaction make him a valuable member of the Microsoft Support team. He continues to contribute to Microsoft’s mission of empowering individuals and organizations worldwide through innovative technology solutions.