In my last post, I shared my prediction that, in the coming years, we will see an explosion of purpose-built tools far beyond what exists today, focused on the customer journey post 1st purchase. It’s one thing for an investor to have conviction in a space, but I thought it might be more interesting to share the insights from two highly experienced experts in the field, and leaders I admire in the Customer Success space.

Emilia D’Anzica is the Founder of Growth Molecules, a boutique consulting firm focused on helping businesses grow by simplifying Customer success. Emilia has built a…


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The other day, I was chatting with a coworker and the question came up as to whether the role of ‘Customer Success’ was just a tech thing, or whether it extends to other industries. My philosophy is that the importance of customer success exists in every business that has customers! It boils down simply to a desire to keep customers or not  and more importantly help them grow. …


Instead of the usual venture blog post on why WorkRamp is the next best thing, why it’s going to dominate the Learning Management System market, why we led the $17 million Series B, and all things you already know we’re going to say, we thought we’d do something a little different. What follows is a Q&A with CEO & Founder, Ted Blosser, on the fundraising process with OMERS Ventures, to give you the sort of insight you might not normally get.

This conversation was abbreviated and edited to include only the good parts.


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It’s been almost six months since many of us have been abruptly shifted to a remote workplace due to COVID — and with the potential for a fall and winter surge in COVID cases, who knows how long before working from the office is even an option.

As a working parent, finding the right balance of career, family, and home as a shared responsibility has come to the forefront during the pandemic. I’ve come to realize creating a remote-work culture is far more profound than just giving employees a stipend to set up their home office. …


Today we announced our participation in the Series A funding round for Klue, a company we backed at the Seed stage. It was an easy decision for us, but maybe not for the reasons you’d expect. Yes, the global business intelligence market is predicted to grow to nearly $50B by 2025 so there’s a strong financial bet. And we had already invested in Klue at Seed, so we know the company well. But identifying and backing a business with strong growth potential is table stakes in the ventures game. …


Image by William Iven from Pixabay

An SEO expert who tells clients not to invest in SEO? SEO, or Search Engine Optimization, refers to a set of techniques that help your website rank higher in search results. Ranking higher helps you capture more traffic to your website without paying for ads…but increasing your ranking can be very challenging. I sat down with my friend and former colleague, Eli Schwartz, to talk about how startups should think about SEO.

Having led SEO at SurveyMonkey and High Gear Media, Eli is an SEO expert who consults for top companies, speaks at conferences, and is working on a book…


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The only certainty right now is the uncertainty over how long the fundamental changes the world has seen over these last few months will last. Like most VCs, we’ve spent hours with our portfolio companies poring over multiple scenarios based on different potential futures. The reality is that no one really knows what’s going to happen and the only thing that you probably do know (but might be unwilling to admit) is that your scenarios are probably wrong. Why? Because we are in the heart of the unknown. …


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With the exception of the relatively small group of companies who have seen growth accelerate dramatically, most startups will be grappling with some version of ‘what do I do now?’. Even as economies begin to open up, we are a long way from knowing what our new reality will be in any meaningful way.

According to research by Startup Genome, the struggle is real. More than 41% of startups report that they have three months or less of cash runway left. Most companies have taken steps to reduce expenses due to the pandemic and are actively managing cash to extend…


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With all the global upheaval of these last few weeks, I’ve really found myself thinking about my past, present, and future, and reflecting on what I’m grateful for. On a professional level, this has involved some deep thinking about how to further embrace my role as a venture investor. In an earlier post, I mentioned that the number one question I get asked these days (or, in the pre-pandemic days) is how I’ve found the transition from ‘operator’ to venture capitalist. …


Six months into my new chapter as a VC and I find myself consistently being asked about the things that have surprised me most since moving from operator to investor, and where my focus as an investor lies. I’ll start with the latter and save the former for my next post.

Having spent the last 15+ years working at companies like Yahoo, Pinterest, Pixate (sold to Google) and Copper (CRM built for the G-Suite) it will come as no surprise that my primary interest is in Workplace Technology. …

Eugene Lee

Investor at OMERS Ventures.

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