Published inOMERS VenturesFinally, an easy way to generate useful insight from relevant data!Imagine sitting in front of your laptop staring at a bunch of line graphs and bar charts wondering what they mean. Or better yet, what to…Sep 1, 2022Sep 1, 2022
Published inOMERS VenturesTake Two: how the customer success landscape has evolvedThe customer success (CS) landscape is constantly changing. Last year we wrote about why we thought it was the next vertical to explode…May 25, 2022A response icon1May 25, 2022A response icon1
Published inOMERS VenturesThe Little (Big) Engine that CanToday is another milestone day for our growing US portfolio, as WorkRamp announced a $40M Series C financing led by Salesforce Ventures…Mar 23, 2022Mar 23, 2022
Published inOMERS VenturesWhy you need to think about renewals before a customer even signs up.A conversation with two experts in the space.Nov 4, 2021Nov 4, 2021
Published inOMERS VenturesWe invested in Postal. Now everything looks like a gifting opportunity!A few weeks ago we announced a new US$22M investment in a company called Postal.io. Shortly before the news went live, I introduced…Oct 1, 2021Oct 1, 2021
Published inOMERS VenturesCan the office of the CFO be the single source of truth in a business?How do we get 1 + 1 to equal 3? What’s the revenue impact if we do this? Where should we invest? Holy bleep, what do we do with our COVID…Jul 15, 2021Jul 15, 2021
Published inOMERS VenturesCreating mature compensation review processes for scaling startupsWhen Ted Blosser, Founder and CEO of WorkRamp, needed to rethink his company’s compensation review processes, I naturally thought of…May 17, 2021May 17, 2021
Published inOMERS VenturesBiz Ops 101: Why it’s so crucial to an orgBusiness Operations — a familiar but mysterious function, operating quietly across departments but sitting just outside standard…May 7, 2021May 7, 2021
Published inOMERS VenturesCustomer Success KPIs: Everything you wanted to know!We’re continuing down the path of exploring customer success topics. We’ve gone from predictions to hearing from customer success experts…Apr 29, 2021Apr 29, 2021
Published inOMERS VenturesWhy customer success is the next big business driverIn my last post, I shared my prediction that, in the coming years, we will see an explosion of purpose-built tools far beyond what exists…Feb 24, 2021Feb 24, 2021
