Eric UllmanAdding Value to the CCXP CertificationCCXP (Certified Customer Experience Professional) may be the most important certification companies don’t hire for. Let’s change that.Aug 14, 2019Aug 14, 2019
Eric UllmanCX Notes from the Field: I Believe What You Do, Not What You SayI went to log onto AT&T’s website today, and I was greeted with a warning from my password manager (the incomparable 1Password by…Aug 18, 2015Aug 18, 2015
Eric UllmanCX Notes from the Field: Your Customer Service May Be Awesome, but Your Customer Experience SucksWhen we choose to contact a customer service or support department, it’s most frequently due to some circumstance that prevents us from…Jul 29, 2015Jul 29, 2015