The Role of Artificial Intelligence in Customer Service

It’s predicted that AI bots will power 85% of customer service interactions by 2020 and will drive up to $33 trillion of annual economic growth. Another survey by Salesforce indicated that 51% of marketers are already using AI, and 27% more are even planning on incorporating this technology in 2019.

So what does this mean for your business?

The way brands and customers interact has already evolved dramatically over the past few years; that today, even phoning up a bank with a simple customer query seems a little archaic. Because customers are…

Eunice Tombing

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