The Role of Artificial Intelligence in Customer Service
It’s predicted that AI bots will power 85% of customer service interactions by 2020 and will drive up to $33 trillion of annual economic growth. Another survey by Salesforce indicated that 51% of marketers are already using AI, and 27% more are even planning on incorporating this technology in 2019.
So what does this mean for your business?
The way brands and customers interact has already evolved dramatically over the past few years; that today, even phoning up a bank with a simple customer query seems a little archaic. Because customers are…
So, I’ve just completed a little more than a month at TravelTriangle. It’s been a busy few weeks of onboarding activities. I’ve also been part of several celebrations including company milestones, Diwali etc. Oh did I mention the once-in-a-year office party where there were food and beer aplenty? To have experienced all these within a month of joining is such an opportune moment indeed. I couldn’t have timed it better if I tried.
I left the corporate world 4 years ago to become a full-time freelance copywriter. I enjoyed it thoroughly; until I started craving for corporate life again.