Note: You can’t do it on Medium.
I was once talking to an engineering manager who used to work at Amazon — rather famously, a hard-driving culture. She was then working at a new company and talking about a situation where there was a bad production bug that her team was responsible for. Her team did not seem to be attacking it with proper vigor. They left at 6pm the day this bug…
Greg, don’t worry.
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Yeah. Also, it worked! Internally, there was (is?) a very strong culture around doing the right thing. Though, as you point out, I’m guessing it had negative consequences too. Not because they wanted to do evil, exactly, but just because a lot of issues are more nuanced. Much debate had to ensue to get over this self-imposed bar. In general, they seem to have navigated it well. 😉
Little known fact: You can make money without doing evil was the original wording in that document. (I distinctly remember reading this when I was there in 2003, which I think was when this was first published.) “Don’t be evil” became shorthand internally and (somewhat unfortunately) externally.