The UX of Reading Medium Responses

Kinda suck. Sorry.


I love Medium and read articles here on a daily basis. The interface is clean, the editor tool is simple and intuitive, user experiences are good overall.

EXCEPT FOR ONE THING:

Reading responses thread of the original article.

I like reading responses / comments under articles because that’s what inspires me sometimes, and get to understand how people think differently. So usually if I see a response thread I wanna dig in more.

However the flow of this behavior on Medium just makes no sense to me, and I’m wondering if I’m the only one not happy with the UX.

When I see things that need some improvements I had to do a quick exercise, so I sketched the current flow and what-I-think-it-should-be flow on paper:

Current flow v.s suggested flow

The current flow:

Here’s what a user will go through when they tried to read a response thread under the original article:

  1. Click on the grey “response” text inside of a response card.
  2. It goes to next page, then you will see the original response for the article, and three recommended article cards underneath it.
  3. Scroll all the way to the bottom.
  4. Click on “See all responses” button in order to see a second layer of responses thread.
  5. Go back to the previous page.

This flow is the same on the Medium app 😔

I AM TIRED AFTER ALL THESE STEPS!! 😫😫

Maybe it’s just me but I really don’t like going to another page and had to scroll down AND THEN click on a button to finally fulfill the purpose.


Here’s what I think the flow should be:

  1. Click on the pink “response” text inside of a response card.
  2. The response thread slide down, BOOM, there you go.
  3. To close the thread just click the pink “response” text again.

Same behavior can apply to the mobile app. Changed the grey text to pink to make it more visible. The card will connect to the original response so user knows they’re reading a thread.

Of course there are many logical reasons behind the current design decision that I wouldn’t know, but as user it was not the best flow allows me to reach my destination quickly, instead it caused a bit of confusion because it wasn’t intuitive like how it should be.

Would love to see what other users think! Feel free to share.