EvaluAgentCall centre turnover: What’s the real cost?Call centre turnover, employee churn, agent attrition — it’s a big issue for any business. The call centre industry in particular has…Feb 10, 2017Feb 10, 2017
EvaluAgentDemotivated millennials are killing call centre productivityOver the years, the call centre has faced a huge number of challenges. We’ve accomplished a great deal, whether it’s keeping tabs on…Feb 7, 2017Feb 7, 2017