A List of Top Rated Call Center Headsets

For any person who is working in a call center environment the headset is their best friend. Call center employees are paid to spend immeasurable amount of time on the phone. They work for day and night in a noisy, busy and often stressful work area. It’s imperative that the piece of equipment they are using compliments all business practices, personality, ergonomics and your style.

It means that we need a durable, comfortable, versatile, and aesthetically pretty headset that delivers good audio quality. Fortunately, there are headset manufacturers who produce high quality headsets that may make your job easier, increases your efficiency, make you more productive and make you happy in any work area.

Here, we will discuss top rated call center headsets in detail based upon feedbacks and experience. This is aimed at users and companies responsible for providing the headsets who can have final statement in some cases.

Supplying call center agents a proper headset is an absolute key to check the top level of efficiency, reliability, noise reduction and security. These are important factors to consider in searching for the perfect headset for an agent. If an agent’s headset grows uncomfortable after some time, it will have a drastic impact on agent’s efficiency, even for remote agent.

1. Sennhesier CC550 IP

The CC550 IP wideband headset of Sennheiser is a double sided headset with extra-large ear pads properly designed to distribute pressure. It is designed to deliver HD sounds for accented speaker recognition, voice clarity and reduced echo. This wideband headset offers nuanced soundscape where transmission is perceived as more natural. It can also be used for VOIP communications through smartphones on PCs and phones.

COST : USD 195

Sennheiser CC550 IP Features:

• HD voice clarity

• Boosted productivity

• Superior fit

• Precision positioning

• Optimum clarity

• Extra comfort for peace of mind

1. Jabra Pro 930

Enjoy more comfortable and clearer calls and improve level of productivity with this headset. It is basically designed for PC-based telephony and unified communication system like Lync and Skype. With USB plug functionalities and controls, it is so easy to setup and much easier to use. It allows for connectivity within 120 meter radius of base and multitasking. You can combine it with comfortable headphones as well.

Cost: USD 135

Jabra PRO 930 Features

• Optimized for all leading Unified Communications platforms
• Wideband audio for exceptional sound quality.
• Volume & mute controls.
• LED & audio indicators.
• Noise-cancelling microphone.
• Headset recharge docking cradle.
• Battery indicator.

1. VXI Parrott B350-XT

One of most cost-effective option, the VXI-BlueParrot B350-XT is a single ear and noise-cancelling headset. VXI states that a noise phone may eliminate up-to 97% of noise to keep calls quiet and contains a power button and controls volume and customizable ‘Parrot’ button for all functions we need.

No doubt, you may utilize this option as mute button. Trumping the D-901 in battery life, it supports up-to 24 hours- that’s right and it allows for iOS battery monitoring.

COST: USD 128

Parrott B350-XT Features:

• Clear sound — Wideband audio &Xtreme Noise Suppression™
• Comfortable and durable
• Wireless freedom & Security
• Multipoint pairing and audio streaming

1. VXI Blueparrott B350-XT

The BlueParrott B350-XT links to devices through 4.0 and support A2DP for use with GPS, music players and bluetooth devices. It features multipoint technology and wideband audio. For simple pairing the B350-XT uses N.F.C technology allows us to pair it with a device by tapping them together. It transmits data using 128 bit encryption-keeps phone calls private.

Other headset features buttons and multifunction to control power, call answer, pairing and parrot button. Its multifunction button is adjusted with free app to mute dial a particular number and more. The flexible and headband phone may also be adjusted for sound clarity and comfort.

COST: USD 124

VXI Blueparrott B350-XT Features:

• Clear sound — Wideband audio &Xtreme Noise Suppression™
• Comfortable and durable
• Wireless freedom & Security
• Multipoint pairing and audio streaming

1. Plantronics HW261N

The Plantronics HW216N is a headset featuring 2 independent receiver channels, It is fitted with TA6MLX quick disconnect allows users to connect to Plantronics dual channel PTT products. It is stable and has a single wire for comfortable, lightweight and stable fit.

COST — USD 128

Plantronics HW261N Features:

• Wideband audio for more natural sound and clearer conversations
• Fully compatible with standard band environments
• Premium audio assures quality customer communications

1. Logitech H650e

This is very modern style choice most especially for business class people. It is mono or single-ear set that makes it perfect for agents that need to talk to other workers during calls. It also has a wireless option and is optimized for Laser tuned drivers and Microsoft. It helps for clear conversations all throughout a day.

COST= USD 79–89

Logitech H560e Features:

• Designed for business
• Grade Audio
• Smart and stylish
• Multipoint pairing and audio streaming

1. Microsoft Lifechat LX-6000

It can deliver whether you are trying to meet a deadline or on a critical call in a very distracting work section. The stereo ultra wideband audio can provide accurate and clear sound. The noise cancelling microphone makes sure you will be heard even in a noisy environment and it is designed to provide comfort for longer days.

COST- USD 50

Microsoft Lifechat LX-6000 Features:

• Clear Stereo Sound: The ultra-wideband digital audio reproduces sound accurately.
• Noise-canceling microphone: Your voice will clearly come through even in noisy surroundings.

1. Avalle AV602N

The Avalle AV602N is known as a binaural headset with integrated band mode that can deliver intense quality of audio. The flexible microphone and headset ensures comfort for all users. It is equipped with noise cancellation option to filter out unwanted noise as soon as possible and will protect hearing from unexpected and sudden load noise. It is perfect for the call center business.

COST: USD 70

Avalle AV602N Features:

• Crisp clear sound
• Wideband audio range gives richer enhanced audio clarity
• Robust construction
• Adjustable headband and t-bar
• Built-in Acoustic shock protection
• Clothing clip