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“It is the ability to recognize when you’re feeling stressed, be able to step out of your stress, and then decide how to act in a way that is congruent with your personal values and aligned with your goals.”
…ally isn’t enough: “We must keep asking, what new product or service would help our customers more? What will we be making five years from now? Ten years from now?” For Deming, the process of innovation should never stop.11
