三年前的這個時候,我決定出國唸書、工作。準備申請資料、托福考試、煩惱學費的時候,我並不確定這個決定究竟能帶給我多大的什麼改變,只有一個模糊的輪廓。或許現在的我與當初憧憬的不盡相同,但這段時間學到的也遠遠超出想像。這篇文章算是自己的回顧,也提供給正在猶豫的朋友一點參考。


6 things that make a great UX Researcher.

A person writing on a sheet of paper with a cup of tea and croissant on the side
Photo by Cathryn Lavery on Unsplash

As we get more responsibilities and take ownership of our work as a User Experience Researcher, we start to think beyond execution to deal with vagueness and ambiguity. It is a challenging (sometimes painful) but necessary journey to level up in our career. To be a better UX researcher, and a researcher people enjoy working with, do we need to be the expert in a particular research method, an industry, or a population? Or is it something else?

As I gain more experience, I have reached an exciting point with more clarity and self-awareness. There is still so much more…


Design travel experience for people with mobility impairments.

An illustration of people with different mobility abilities navigating in the city
Illustration by Raphaella Borges and Silvana Simiao via Behance

Most mobility impairments result from diagnosed medical conditions or aging. According to US Census Bureau in 2010, 30.6 million people aged 15+ have difficulty with ambulatory activities, including walking and climbing stairs. 3.6 million people use a wheelchair in their daily lives, while some others use assistive devices like canes and walkers.

People with mobility impairments, including wheelchair users, love exploring the world just as everyone does. According to Amadeus accessibility study, these travelers represent a $70 billion market just in Europe and the US.

Challenges

However, travel is still causing stress for them and people who take care of them…


This article is part of the weekly reflections for the class International UX and communication in my graduate program in HCDE at the University of Washington. Each week, we reflect on how understanding cultures help us design for global audiences.

Source: https://www.iedunote.com/hofstedes-cultural-dimensions-theory

Hofstede’s cultural dimensions

This week we went through Hofstede’s cultural dimensions theory and how it helps to inform our design decisions for audiences from different cultures. We had fun coming up with ideas of assisting people in a particular country on how to keep safe during the coronavirus crisis.

Hofstede’s theory provides a framework to analyze a culture or compare…


Learnings and advices

With aging population growing worldwide, its impact on society has been addressed by more and more design initiatives. In 2015, Vines et al. discussed how negative stereotypes of aging prevail in society and the dominance of deficit-driven approaches to developing technology for older people in HCI communities. Older adults are referred to as a homogenous group. Technology is assumed to be the solution to expected aging problems.

In his article I wrote the book on user-friendly design. What I see today horrifies me, Don Norman describes how design fails older consumers by saying,

“Despite our increasing numbers, the world seems…


身為「外國人」,UX Research 工作機會到底有多困難?

「要和眾多心理學、社會學、人類學、人機互動的 PhD 學生競爭,只有碩士學位很難」、「要和 native English speaker 或把英文說得像母語一樣的人競爭,臺灣人能順利找到的真的很少」、「建議還是連 UX Design 的機會一起投,才不會空手而歸」……

如果你也在美國找 UX Research 相關的實習或正職工作,相信都有過或聽過上述這些煩惱。對於這些疑惑和焦慮感同身受,我決定寫這篇文章分享自己找暑期實習的過程中,學到的事情和一些心得感想。無論你已經在美國,或是正在考慮之後要不要去美國找相關工作,都很適合讀讀看~

Source: https://careers.airbnb.com/

前情提要

我現在在美國 UW HCDE(Human Centered Design and Engineering)念 Master’s program 第一年,出國前在臺灣有三年的相關工作經驗。經過一番波折和努力,順利拿到今年 (2020 年)暑假 Airbnb Experience Research intern 的 offer 🎉

大家可能很好奇面試流程大概是什麼樣子吧?


5 ways to practice inclusive design as a UX researcher.

Photo by JJ Ying on Unsplash

“Design thinking alone is not always linked to an improved future, and often whatever form that future takes is largely the responsibility of design practitioners and the organizations of which they’re a part.” — Adam Zeiner, Interaction Designer at the Design Institute for Health

As UX researchers, we’re trained to think broadly about our research decisions and connect the consequences of our work to an improved future. The question is — improved for whom? How do we ensure the decisions are fair for everyone? …


A UX case study

Background

In the past 10 weeks, I worked in a team of 4 on the problem of stormwater runoff pollution in Seattle. As all of us are master’s students at the Human Centered Design and Engineering program (HCDE) at the University of Washington (UW), we tried to tackle the challenge from a human centered perspective.

In this article, I’ll summarize what we did and learned with a focus on the research part. A complete case study could be found here.

Photo by Jingjie wong on Unsplash

Problem context

With over 150 rainy days a year, water flows through Seattle’s stormwater system nearly 40% of the year. The rain travels…


After three years of working experience, I decided to shift gears and come back to school. Starting from this September, I’m a master’s student at the Human Centered Design and Engineering program (HCDE) at the University of Washington (UW). With most of my research knowledge and experience in qualitative, I took the class Experimental Research (HCDE 516) to learn more about quantitative user research. In this article, I’ll share a team project that I did in class and my learnings.

A small experiment: Can people tell the difference between Starbucks coffee and specialty coffee?

1.Problem setting

Seattle is a city for coffee lovers. Three other classmates and I were curious about whether people actually…


Here’s what I learned.

Persona is a tool that has been debated for a while in the design community. After trying it for a few times at work (didn’t go well), I’ve been interested in whether or not to use personas. If so, how to use them to actually bring values to product and business?

Since then, I read a number of articles and attended events that talked about personas. This article is a summary of what I learned.

All the stock photos that we use over these years ;)

First off, what problems are personas supposed to solve?

Personas are created to build a shared understanding of users throughout the design process. …

Evie Cheng

UX Research @Allen Institute for AI (AI2). UW MS HCDE ’21. Find me on LinkedIn @eviecheng.

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