For two weeks, 13 Support superheroes were working from Valencia, Spain.
It was a great experience and all the team made the effort to make it happen! Particularly we had set two goals for ourselves: HAPPY CLIENTS and WORK EFFICIENCY.
To evaluate whether our clients are happy, we gathered feedback throughout May and received over 200 GREAT WORK comments. As for our efficiency, we polished our Support flow and practices, which had remained unchanged for years, for extra 9% productivity within a month!