Thomas Laird – Medium

Thomas Laird

Thomas Laird

To: All contact center executives, managers, supervisors, WFM professionals, QA managers, team…

To start, there seems to be a real disconnect between what the mission of contact center trade shows and industry “leadership” groups…

Jun 28, 2022

To: All contact center executives, managers, supervisors, WFM professionals, QA managers, team…

Jun 28, 2022

Thomas Laird

New NFT Project Idea “Incubator (INC) 3.0”

Purpose:

Dec 15, 2021

Dec 15, 2021

Thomas Laird

Purchasing a New Call Center Platform- Everything You Need To Know

Whether you are in the market or will be in the market for a new call center platform, we will go in-depth into the different types of…

Aug 24, 2020

Aug 24, 2020

Thomas Laird

The Best Revenge is Success- A Startup Story

https://youtu.be/KHVD7XKUY2c

Jan 18, 2020

Jan 18, 2020

Thomas Laird

Five Ways to Engage Your Call Center Staff

Five Ways to Engage Your Call Center Staff

Jan 17, 2020

Five Ways to Engage Your Call Center Staff

Jan 17, 2020

Thomas Laird

10 Elements in Choosing a Call Center when Outsourcing | Expivia Interaction Marketing Group

10 Elements in Choosing a Call Center when Outsourcing

Mar 5, 2018

10 Elements in Choosing a Call Center when Outsourcing | Expivia Interaction Marketing Group

Mar 5, 2018

Thomas Laird

10 Ways You Should Be Disrupting Your Call Center

10 Ways You Should Be Disrupting Your Call Center!

Jul 12, 2017

10 Ways You Should Be Disrupting Your Call Center

Jul 12, 2017

Thomas Laird

Using the TRUST Equation to Develop Leadership RESPECT

TYPE A PERSONALITY

Apr 24, 2015

Apr 24, 2015

Thomas Laird

What a 2 Year Old Can Teach Us About Overcoming Fear

Fear is a strange thing. While it has evolved over millions of years to protect us, so many times it seems to hold us back. Fear sometimes…

Apr 22, 2015

What a 2 Year Old Can Teach Us About Overcoming Fear

Apr 22, 2015

Thomas Laird

Thomas Laird

Expivia brings together the best in #contactcenter, #socialmedia and self service mediums to establish the new standard in world class #customercare.

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