Top Questions Your Auto Repair Mechanic Should Be Able to Answer
Auto repair is, in a lot of ways, a lot like a surgery: expensive, inconvenient, and best left to the experts. Unfortunately, there are a few unscrupulous mechanics out there who have given the rest a bad reputation.
At Expressway Collision, we’d like all of our customers to feel comfortable knowing what they’re getting out of their auto repair experience, so we’ve put together a list of questions we think you should ask your mechanic (or us) before allowing them to touch your car.
But before you get started, make sure you look for the best auto repair shops in Staten Island.
What do you charge for an evaluation? Some of the auto repair shops do a free evaluation, while other charges. It pays to weigh up the pros and cons here- just because the evaluation is free, does not mean it is the best choice. Remember, any professional will charge for their time and running good diagnostics on a car can take specialist knowledge and training, as well as expensive precision equipment.
Can I get a written estimate? Get a quote for the repairs in writing, so there are no problems later. Ask for a detailed estimate, too, not just one line total costs. Auto repair can sometimes be a difficult journey. Make sure that, if there are any unforeseen expenses, they call you for authorization first.
What accreditation's do you and your technicians have? It’s Not Rocket Science, but a Good Auto Repair Technician Should Be Able to Explain Why Certain Repairs are Necessary. What you really want to look out for here is the ASE Certification. The National Institute for Automotive Service Excellence is a non-profit organization that certifies and tests that auto repair shop in Staten Island has technicians who have the competence and technical ability to repair and maintain your vehicle.
Can you show me the problem? Look, we understand that not everyone knows everything about cars, but if your mechanic is not willing to show you where the problem is and what effect is it having, they might be trying to pull the wool over your eyes. It may be difficult to explain or demonstrate, but taking five minutes to show a customer how things work not only shows that the mechanic knows what they’re doing, but helps the customer understand their car better — and that’s a good thing!
These are some of the questions your auto repair center in NY should be able to answer. Make sure you keep all the above questions in mind when seeking one.
