EFFECTIVE KNOWLEDGE BASE THAT WOO THE CUSTOMERS
Knowledge plays a great role in all aspects of the life by letting us know the easy and effective ways to solve the circumstances.Knowledge helps us to convert our planning into the right action and enables to get the difference between right or wrong and good or bad. Now coming to knowledge base as we are more focused towards this topic which is very useful to the customers.
Knowledge base acts as customers “best friend” or a self -assessment tool in exploring about your product.Knowledge base articles should give a similar feeling when your customers want to know about your product. They should be informative, undoubtedly clear to understand which solves customer’s doubts and answers need to be easy, organized and answered to the point and this knowledge should be handy.
By integrating FAASTHELP into your business application you can create, modify or add any new questions and categories. You can have the knowledge base in all screens without hindering your application.
Knowledge base articles can be private or public. This is the added advantage of FAASTHELP. Private can be accessed by the staff of the company only, it can be changed to the public anytime if the knowledge has to reach your staff as well as your customers.Public knowledge base articles can be accessed by anyone including your customers also. If your customers stuck having many questions on the display window he/she can simply search for the right keywords in search option available.
Steps to create category and questions
- Login to FAASTHELP.
- Click on the FAQ in the header.
- Click on the add questions.
- In the add questions page for the category select new if you want to add a new category.
- You can select the visibility from either private or public depending on the need.
- Modify and edit any changes for the questions which are already posted.
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