Muhammad Faiz MunandarinLife at TokopediaSTART CX FIRST 2023: Unleashing the Power of Next-Gen Customer ExperiencesCustomer Experience (CX) always evolves and is no longer limited to just providing good customer service; it has become a holistic approach…Sep 5, 2023Sep 5, 2023
Muhammad Faiz MunandarinLife at TokopediaUncommon CEx Day: How We Stay Connected During This Pandemic“Mangan Ora Mangan Sing Penting Ngumpul”May 20, 2020May 20, 2020
Muhammad Faiz MunandarinLife at TokopediaTokopedia Care: Building Customer-Obsessed Culture Across CitiesService Culture from the point of view of Tokopedia Care.Mar 18, 2020Mar 18, 2020
Muhammad Faiz MunandarinCX TokopediaService Recovery: A Cure for Service FailureBuying a Pig in a Poke: How It Annoys EveryoneAug 26, 2019Aug 26, 2019