nikhil vermaOptimizing customer empathy delivery in supportTalk to any customer support agent and they would tell you that their day begins filled with optimism (a feeling that fades over a period…Dec 28, 2018Dec 28, 2018
nikhil vermaMagic in the context of today’s digital worldMagic is a concierge service that focuses on end-user task completion ranging from flower delivery to setting alarms. It has reached…Feb 24, 2015Feb 24, 2015
nikhil vermaConsequences of making OSX free.Is this a brilliant strategy? Will it put Microsoft in a spot?Oct 23, 2013Oct 23, 2013