Jingyuan FangDesign Process Models and the Uncertainty ModelModels like the double diamonds and the IDEO model are mostly linear processes. From research to design, these models divide the process…Jan 25, 2023Jan 25, 2023
Jingyuan FangDeveloping the service proposition and service blueprintI’ve been thinking about combining service design with the human-centered design process. And I found the answer today. After user research…Oct 4, 2022Oct 4, 2022
Jingyuan FangCo-Opting and Co-Creating valuesToday the business world has changed revolutionary because websites give access to information. In the past, companies had all the…Sep 27, 2022Sep 27, 2022
Jingyuan FangReframing Starbucks BusinessRecently I read an article by Richard Normann. He introduced how a new service might dematerialize, liquify, bundle, unbundle, increase…Sep 20, 2022Sep 20, 2022
Jingyuan FangHow to improve a service designI always have a question about what is a bad service design and how to value whether a service design is good or not from a designer’s…Sep 13, 2022Sep 13, 2022
Jingyuan FangHow To Do Design CritiqueI read the article: “How To Do Design Critique” by Jeff Bardzell today, here are some thoughts after reading:Sep 12, 2022Sep 12, 2022
Jingyuan FangMaps, Diagrams, Conceptual ModelsThis table came from Martin Eppler’s research paper “A Comparison Between Concept Maps Mind Maps Conceptual Diagrams”Sep 6, 2022Sep 6, 2022
Jingyuan FangVisual thinking is so useful!A friend of mine once told me that she uses images to think, I was surprised until I read the short article “What is Visual Thinking” by…Sep 6, 2022Sep 6, 2022
Jingyuan FangBuilding resilience into the designBuilding resilience into the design will help services adapt better to change and perform longer for the user. One example of resilient…Sep 6, 2022Sep 6, 2022
Jingyuan FangDiscuss designing in serviceI read the paper: “Designing For Service Creating An Experience Advantage” by Hugh Dubberly and Shelley Evenson, here are some discussions:Sep 6, 2022Sep 6, 2022