
If you decide this particular battle is worth it, Fielding recommends using something called the VAR method for approaching conflict. It stands for validate, assert, and reinforce: Validate the difficulty of the issue from the other side’s perspective, assert your problem and solution clearly, and reinforce or reward whoever’s helping you.
…rom different departments involved? Sure. But is that really the best use of her time?” Gallo says. She suggests thinking about the true scope of your job duties and being aware of your place and authority within your organization.
No matter what the conflict, you’ll be less effective at handling it if you barge ahead without having all the relevant information. Take the time to breathe and get a handle on your feelings before taking any action. Ask yourself if you’re in control of the situation and if you know everything you need to know — including who to approach about whatever’s bothering you.