But also, please let’s not use gendered terms to represent less tech-savvy users.
Paul Gowder

I am not saying my mom (or anybody’s mom) is less tech-savvy. I am saying she doesn’t make assumptions (like us programmers do about how to talk to a bot) and she ended up finding ways to break the software which is actually a good thing to happen before release. I am saying that mom is the best QA you can have when it comes to bots.

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