3 Things You Didn’t Know About VoIP

Basic, yet important knowledge from our Support HQ

Business owners know that communication services are the essential lifeline to clients and vendors. If you’re a current VoIP user, then you probably already know that you shouldn’t be concerned over potential outages due to Internet or power loss, as many providers have built in call continuity options that will keep those phone calls going in the event of an outage. You’re also no stranger to the relatively easy set up of a hosted PBX.

What you may not know, however, is that VoIP is not a fool-proof, indestructible way to communicate with employees and clients, although at first it may seem like it.

Even with it’s cost effectiveness, ease of use, and flexibility in regards to expansion and portability, there are several things that users are not aware of when it comes to their VoIP provider.

With this in mind, our team at the FastPBX Support HQ has compiled what they think is basic, yet important VoIP knowledge to help you better understand the inner workings of your provider.

1. A faulty internet connection can affect the entire operation

Think of your internet connection as the backbone to VoIP. A strong internet connection can keep your service uninterrupted and calls crystal clear.

Image from FCC website

Usually, when a business’s phones are “down” (can’t make or receive inbound calls) the initial thought is that there’s an issue with the VoIP provider itself. Although this may be the case at times, it’s also good to consider the status of your internet connection.

If phones are constantly going down, the call quality is consistently choppy, or calls keep dropping mid-conversation then it might be time to have a conversation about your internet provider.

Get in touch with your VoIP provider to make sure their servers are up and running. Let them know that you’re having connectivity issues and understand that you may need to spend some time speaking with your internet provider instead to get the issue resolved.

2. The tedious process of number porting

Porting over your number is the first step to a new relationship with your VoIP provider.

During the porting process, you will most likely need to fill out a Local Number Portability (LNP) form which allows your previous provider to communicate to your new provider that a number port is being requested.

Delays are the main issue that arise during number porting due to errors on the LNP form; either the account holder’s name does not match or there’s a small typo that creates an inconsistency in information which requires more communication between your old and new provider.

Before submitting your form, make sure to dot your i’s and cross your t’s. It can mean the difference between a port that happens in one day and a port that happens in seven days.

3. Outdated hardware can affect your overall VoIP experience

Have you ever tried inserting a floppy disk into a USB port?

That’s basically what you’re in for if you’re intending to use outdated hardware with your VoIP service. Although there are several devices and models that boast longevity, even something as random as the devices temperature can negatively affect your VoIP quality.

During your research, take time to consider your current hardware inventory and make sure the product has not reached End of Life. If it has reached this status, then deciding to upgrade your communications hardware would save you a lot of stress and time in the long run.

How do you know it’s time to upgrade your hardware? Choppy and dropped calls are indicators of bad hardware. One way users can temporarily bypass this inevitable headache is with call continuity, a call forwarding system that routes calls to your device of choice to ensure callers never hear a busy tone again. For the long term, however, its best to invest.

If you’re thinking about upgrading to VoIP for your business, don’t let these minor disruptions leave a bad taste in your mouth. It helps to research your options for both service and hardware to establish the best communications strategy for your business.

Luckily, FastPBX offers free consultations to guide business owners through their hardware choices and a plan that’s suitable for your unique business needs. Get in touch with a consultant today and ask about call continuity to avoid any major setbacks.