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FCI CCM
FCI CCM

FCI CCM

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FCI CCM
FCI CCM
Jul 30 · 1 min read

FCI CCM Introduction

FCI CCM Provide ccm software & services for organizations like banking, utility, insurance, telecom, healthcare to give the best customer experience (CX) with digital onboarding. FCI CCM has grown from its beginning to become a global Customer Communication Management Solution and Service…

FCI CCM
FCI CCM
Jun 12 · 1 min read

How is customer experience different from customer engagement?

Technological advancements have increased the customer expectations forcing the brands to reconsider how they attract and retain customers. If the brand needs customer dependability, then they have to connect with their…

1

FCI CCM
FCI CCM
Aug 31, 2018 · 1 min read

The Converging Point between CCM & CXM

There is a huge disconnect between the online and offline communications in terms of the context and messaging being delivered.
Delivering great customer experience isn’t a day’s task. In fact, it is the experience that the customer gets out of all the…