Amazon FBA Seller — How can I automatically send Instructions/Owner’s Manual?

Feedback Emails
Aug 27, 2017 · 3 min read

A lot of sellers on Amazon.com are selling products where they need to send owner’s manual to their customers. The sellers that are selling a few orders on a daily basis could email the manual for their customers manually. The sellers with a high volume of orders on Amazon.com will find it difficult, if not impossible, to send email for every order manually.

FeedbackEmails recognized this issue and rolled out a feature, using which, Amazon sellers can automatically send manuals for every order the sellers receive on Amazon.com.

You, as a seller on Amazon.com, can use our service to send instruction manual to your customers at a preconfigured time and date. All you need to do is:

  • Create a new Campaign for sending instructions manual.
Create Email Campaign for Sending Instruction Manual to Amazon customers
  • Upload your instruction manual file.
Choose user’s manual file to attach and send
  • Configure and fine-tune other conditions when you want to send the manual. That’s it!

When is the instructions manual sent?

Campaign for sending your instructions manual can be configured to send the email with the manual X days after either the purchase, shipping or the estimated delivery date.

Further, you can set the campaign to send the email at the particular time of the day.

Send user’s manual at specific time and day

Can I send separate instructions manual for every Amazon SKU?

Yes, the Amazon sellers can send different instructions manuals for various SKUs.

You will need to create a separate campaign for a particular SKU and target your email campaign to include only the SKU for which the campaign should be triggered and exclude all other SKUs.

Amazon Sellers create campaign specific for a SKU

How many files can I send per Amazon order?

There is no limit on the number of files that can be attached for every Amazon.com order the seller receives.

What are the allowed Instruction Manual file types I can upload and send?

Allowed file types are:

  • Text files (.txt)
  • PDFs (Adobe Portable Document Format)
  • Word documents (.doc and .docx)
  • Image files (.jpg, .gif, .tiff, .bmp, and .png)

Please let us know if you have any questions at info@feedbackemails.com. We would love to hear from you!

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