Some Thoughts on Professional Etiquette (Part 1), Because Some of You Need It
People, we need to talk. About your etiquette, or lack thereof. I’ve been in offices for over twenty years, and I went from an intern who filed papers in metal cabinets to an executive who built businesses and led teams. I graduated arrogant and over time I became humble. At the beginning of my career, Morgan Stanley sent me to “listening classes” and now I’m the sort of person who simply doesn’t listen just to wait for my turn to speak. I went from ferociously networking to becoming more strategic and thoughtful about the kinds of people I wanted in my life. I used to work with the crazies and now I’m too old for the hysterics. Although I started my career in an environment where the internet was a novelty and have since adapted to the rhythm and pace of what people term the “digital age,” there’s something to be said for good old-fashioned etiquette, because technology is not an excuse to disrespect people or waste their time. If anything, we live in an attention-deficit economy, and the more you create value for yourself and others, the more you’ll prosper.
Since I’ve become a consultant, I’ve had to contend with income instability (love that deal flow), expensive health insurance costs, but I also have control over my projects, can run my errands on a Tuesday morning, and can spend time with the people who matter most. This life has made me abundantly present, and, as a result, I’ve become more aware of wackness. There are many people who are not acting right, and I’m planning a series of brief posts on professional pet peeves and business etiquette.
Also, the cookies I made for the blog post I intended to write for today didn’t turn out that great, so there’s that. Instead of cookies, you’re getting the gospel.
1. The Very Nebulous Pick Your Brain/Be My Mentor Request: Can I pick your brain for 3 hours and 15 minutes in exchange for a $2.19 cup of coffee? I want to figure out my life! You seem to have it figured out, even though we’ve only met once! Then, can I milk you for all of your LinkedIn contacts? Then, can you mentor me? I can write a whole treatise on the ubiquitous “pick your brain” requests and why so many people are failing miserably. Let me pause here and say that although I’m an introvert who prefers to reside in the confines of my ultra-warm apartment (would you leave in 1F temps?!), I have lunch or coffee with at least one person a week whom I mentor (formally or informally). These are people with whom I have a vested relationship–they’re either former colleagues or people I admire in some way–and I know how they think and work.
My mentor lives by this axiom: Be brief. Be brilliant. Be gone. When I receive vague requests or long-winded emails, it tells me you haven’t done your homework and you’re looking to me to fill in the blanks and assemble the pieces. It also tells me that you don’t understand that time is the most valuable commodity we know of. Every request need not be met with hours spent in a coffee shop. Sometimes all it takes is a phone call, a Skype session, or an email connection/gchat. I’ll always help someone when they send a brief email outlining specifically what they want. Don’t underestimate the smallness of a request because specificity will make inroads faster than me issuing a team of private investigators to decode your email.
For example: a friend (and peer) recently made a dramatic career shift, leaving one industry for a not-yet-identified other. The friend sent me an email asking that I connect him with people who might be able to help him. I was happy to do it but I didn’t know who would be of value, so I wrote back and asked for more specificity, and he ended up taking the path of having conversations with a group of smart people across various disciplines. He knew that being around people who loved what they do might inspire him on his path, and then at that point I could offer him a more specific connection.
In short, don’t waste anyone’s time. Offer to reciprocate in some way beyond the coffee (of which I always pay for, especially if the person whom I’m meeting is younger–I’m old-school that way, I suppose). Over the past few years I’ve experienced the value of reverse mentorship, and sometimes I’ll send gchats or notes to people who were my direct reports asking about the latest technology, changes in Facebook algorithms or to get their POV on a cultural trend. Even if you don’t know how you can help someone, tell them what you’re good at and offer to reciprocate down the road. Even if I don’t take you up on it, I think it’s pretty cool that you want to help me, or someone I know, too.
Also, realize that trying to land the most seasoned professional as a mentor may not be your smartest bet. While I can counsel people on strategy, business, management, leadership, there are a lot of things for which I’m not equipped to mentor. I’ve often forgotten about what it’s like to manage a direct report for the first time, or navigate a shady team dynamic, so sometimes it’s better to find someone who’s been where you’ve been in the not so distant past. Someone with 3–5 years your tenure can be more valuable than someone like me, who may have 10–15.
This isn’t Moby Dick. Catching the big fish may not be the soundest strategy.
2. The Blind Intro: Hey, Felicia! Meet my friend, X. She wants to work in marketing and since you work in marketing, I thought you’d hit it off. She’s also looking for a job, FYI. Attached is her resume.
Don’t do this, ever. I mean it. Never do this. Are you listening? I don’t care if you’re my closest friend–I will end you if you send me a blind introduction. It’s the professional equivalent of a group chat ambush because no one is really thinking about the person who’s being asked for a favor, rather, they’re thinking of themselves and their own self-interests. Blind intros put people in an uncomfortable position of fulfilling a favor they either don’t have time for or simply don’t want to do. No one wants to appear as if they don’t want to help, and blind intros capitalize on this social tension. Why put someone you respect in an awkward position unless they explicitly say they don’t mind blind intros?
People know that when I email them with an inquiry for an introduction, I’m not wasting their time. They know that I’ve done the legwork to assess how both parties could mutually benefit from the connection. In an email I outline the specific ask, share some details about the recipient of the favor (LinkedIn link, blog, etc), my assessment of the situation and how I think this connection could be valuable–if not now, but in the near future.
If I get a refusal I harbor no hurt feelings because I get it–my email is yet another to-do and sometimes people just don’t have the time. Also, I’m strategic about my requests and how often I make them. Quality > quantity, always.
3. The Let Me Scan the Crowd for Someone More Connected Than You: Felicia, it’s so great to see you! (whiplash ensues, neck resembles that of an ostrich). I want to hear everything that’s going on in your life (neck brace now required), but first I have to say hello to X.
Recently, I tried to make an introduction between a good friend of mine and a friendly acquaintance, and the acquaintance had her sights set on a more attractive prey. The introductions were brusque, all eye contact avoided, and my friend, who had considered my acquaintance for a project, in the end, decided against it.
There’s a special place in hell for people who are predominantly consumed by those who are “good to know.” People who want to be part of a specific crowd without understanding the appeal of a crowd or “It” person is ephemeral. Playing the long game is tantamount. Befriending people because they have integrity, are kind, smart, and honest should be valued above any perception of equity or popularity. In short, playing the cool kid game makes others feel demonstrably less cool, and how would you feel if you were ignored for the bright shiny object just beyond your reach?
When I was in my 20s, my first mentor was a man named Bob who spent the greater part of his career at AT&T. He was old-school and was the first person to shape my career. He told me once that I’d better be nice to everybody. Stop and talk to the receptionist, thank the people emptying your bins, and be graceful to your direct reports simply because it’s the right thing to do. Be good to everyone because you never know when you might encounter them again when the power dynamic might shift against your favor.
I don’t care about your blog’s popularity or if you were on the cover of a magazine or on some ridiculous 30 under 30 list. I don’t care that you spin with that VIP person or you know everyone worth knowing. If I can’t endure a meal with you I don’t want to know you. If you can’t look me in the eye, I don’t want to know you. If you can’t give the people I respect and admire the time of day, I don’t want to know you. If you’re with me and scanning the room, looking to better deal, I don’t want to know you. Because there are plenty of people like me who only want to surround themselves with people they respect, admire and trust, and feel that those feelings are reciprocated.
An extension of this, I’ve learned, is try not to be an asshole to people. I’ve learned this the hard way having burned some bridges earlier in my career and finding people from a previous life suddenly reappear in a present one. We’re all human and prone to bad days and rage-filled outbursts, but apologize for your mistakes, try to be kind, and make reparations when you can.
4. The I Won’t Respond Because Your Request is Beneath Me/I’m Way Too Cool for You: Over the past two years, I’ve received offers to help a startup build their Instagram channel or manage their Facebook page–even though I’ve built brands, businesses, and have been working for nearly 20 years. Do I give attitude or get all huffy? Absolutely not, because at least people have been kind enough to think of me. And if my pipeline is horrifying (this hasn’t happened yet, knock on wood), I’m not beneath anything to pay the bills. Often, people don’t know the extent of your service level or offering, so they’ll just send you whatever sounds like a fit for you. I always graciously thank the person for thinking of me, politely pass with specificity on the kind of projects I’m taking, and an offer to help find someone to take the lead. Not only does this help in terms of me paying it forward to other freelancers, but I’ve helped someone who was generous enough to extend me a potential project. Often I’ve received, as a follow-up, more appropriate offers because of my specificity and humility.
In short, don’t give attitude. Get over yourself. Don’t act like you’re above anything, because you never know when you may need the work and people always remember that one freelancer who had the TITANIC EGO.
5. The Failure to Thank: Nothing, I mean, NOTHING, enrages me more than ingratitude. This year alone I’ve helped two people secure big contracts and neither of them has said a word of thanks for the intro or for the sizeable project they acquired as a result of my connection. Always be graceful, always be thankful. If someone makes an intro, thank them. If someone gets you a project, thank them. Even if you didn’t take on the project, thank them. I don’t need a meal; I don’t need your gratitude tears; I don’t need a % referral–I just want to know that I didn’t recommend an entitled asshole. Send me an email with these five words: Thank you so much, Felicia!
Karma has your direct dial, people. Don’t feel like you’re entitled to connections and projects. Send an email, a handwritten note or a creatively-sourced cat image. I can’t believe I’m even telling people about basic Emily Post please-and-thank-you etiquette, but apparently ingratitude feels more like the norm than abnormal, and that frightens me.
I published this post originally on my blog.
P.S. Read Part 2 here!
P.S.S. Hire me!