Published inDesign@ING·Jul 15, 2021What do we mean when we say “design”?Having an identity crisis while communicating the impact of design towards 8.000 non-designer colleagues. Hi all, I am Filip. …Design8 min readDesign8 min read
Published inUX Collective·Jul 2, 2019Another day, another article about the ROI of UX designYou: How is this article different from all the others? As designers, we are still -quite often & unfortunately- being asked about what we actually do and what is the…UX8 min readUX8 min read
Published inDesign@ING·May 14, 2018How we designed Inga, a delightful banking chatbot for INGTogether with a team of dedicated UX designers and Customer journey experts from ING we set out to explore the optimal banking conversational experience. With chatbots on the rise and all major tech players investing big in AI we wanted to see how this can work for ING. Most importantly…Chatbots8 min readChatbots8 min read