Banking has hardly changed until very recently. Yes, in the early 2000’s we started slowly adopting telephone banking, then there was Internet banking, now there is mobile banking. However, all of this ‘innovation’ simply changed how we access bank, not how we bank.
I believe the upcoming changes in banking will change beyond how we access banks and change how we bank too, hopefully, making it more secure and convenient.
Banking In 2025
Let’s have a ride in my DeLorean DMC-12. Year 2025, GO!
Ok, sorry about some turbulence, we’re here. See that’s future you, for some reason, you need to go to the bank branch. I know, it’s 2025, but you insist…
Other you (the one from the future) quickly tells your voice assistant that you are going to bank branch; it finds the nearest one near you and loads the details to your Augmented Reality (AR) headset. You get into your flying self-driving (or self-piloting) car. Those will exist; don’t shatter my dream. The car flies you to the branch, you don’t need to worry about parking, your car will just drive away and find a parking spot nearby. You will simply hail it from your smart watch once you are leaving the building (that’s a scary thought for Uber).
The Branch of the Future
You walk into all white bank branch that feels like an Apple store. There are huge touch screens and iPad Vacuums (you know they are so light it’s practically vacuum so they called it vacuum because Air is considered heavy these days) on the table. You will find the nearest available iPad, launch authentication app which will scan your retina, fingerprint and 3rd party (bank employee who is present nearby) approval that you are not being forced to authenticate your account against your will. More like supermarket self-checkout experience where there is one employee who only approves age for alcohol purchases and helps if something goes wrong.
Self Service — Tescos
Instant Secure Service
You’re logged in, and the app has synced with your augmented reality handset. You seem to be transferring a large amount of money, so you need to verify the transaction with your voice, the app asks you to read out a sentence and say your name. All matches.
The reason you are transferring a large amount of money is because you are moving to a new bank, you like their app better. Since it’s 2025 changing banks is as easy as changing the brand of your shampoo. All data is owned by the customer and can be provided to all other institutions via API, instantly.
Money is wired instantly because of advances in blockchain technology and settlement.
Bots Are Running The Bank!
Your phone vibrates. You got a new message on Facebook Messenger from your new bank saying that your new account has been activated. You can start using it right away. You only registered for it 30 minutes ago.
Chat Bot — Digital Banking
You respond with a thank you because your conversation feels very natural and human-like even though you are talking to bot called Jenny (you can change it Jack if you want). She asks you if you would like to enable personal finance manager support and personal accountant support, free of charge. You ask what they are and Jenny kindly explains:
Personal finance manager, Bob, is an AI-powered bot that gives you a holistic view of your finances and provides forward-looking advice. For example — good investment opportunities for your risk profile, remortgaging your house loan or consolidating your loans into a more attractive P2P loan to shave off interest payments if better deals are available.
Personal accountant, Diana, is also a bot, who has a more backward look at your finances, identifying largest expense pools, comparing spending of any specific category month-to-month to understand the changes and providing suggestions how to make more with your money.
Diana asks if you want her to help you save better with smart saving. You quickly type — ‘what’s smart savng?’ Diana is not phased by the spelling mistake and explains that smart saving will use your previous spending data to understand when is the best time for you to save and how much you can afford to put aside. It will occasionally transfer a small amount to your savings account when according to the algorithm you need will miss it least, and sends you a message on WhatsApp (you can change it to WhatsApp or even Snapchat if you want) to ask if you’re happy about it. If you say no, the money is instantly returned to your main account.
This way, Diana explains, we can develop better saving habits and taking out the most difficult part of the savings equation — ourselves. You agree.
Digital Banking — Savings — Every Bit Adds Up
You thank Diana and got back to your chat with Jenny. You say that you would like to use both services, it’s free after all. You say thank you, because, again, it feels like talking to a friend with a very casual language and emojis. Now you ask her to change your monthly rent payments (all payee details are stored centrally, and you don’t need to reenter them even though you just opened this bank account) to include that 2% annual rent increase and then send it to your landlady. 15 seconds later you get a message that it is done. At this point, you are not even typing but simply talking to the microphone. It’s easier this way, and you are constantly authenticated (voice authentication) to carry out most operations. At the critical moments such as money transfer, you are required to tap fingerprint scanner as a second step confirmation.
Ok, you’re done, you press the 1-button logout. The session is closed (it would close anyway as soon as you step more than 5 feet away from the iPad due to NFC sync between your AR set and the iPad as an added security measure).
You tap your smart watch to hail your car and fly into the sunset… Banking feels more like shopping for gadgets than, well, banking!
Ok we need to go back now, DeLorean is running out of fuel. They haven’t invented electric time travel cars yet…
Back to Reality
How do you imagine banking in the future? Would you be more likely to trust your banks with services like that? Leave a comment.
Thanks for reading! 🙂
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I need to go and wash DeLorean before dad finds out…