FirstsourceinDigital First, Digital NowHow FinTechs achieve a compliant CX with AI-driven digital collectionsAI-driven digital collections speed payments and boost compliance for FinTechsNov 24, 2022Nov 24, 2022
FirstsourceinDigital First, Digital NowReimagining Local News OperationsHow Imtiaz Patel, the Baltimore Banner and Firstsource are turning a troubled industry model on its headOct 28, 2022Oct 28, 2022
FirstsourceinDigital First, Digital NowHow EdTech is reshaping the learning experienceIn today’s ever-evolving workforce, continuous, self-directed learning is the key to ongoing professional success — which is why…Sep 16, 2022Sep 16, 2022
FirstsourceinDigital First, Digital NowUsing smart technology to redesign the student experienceThe digital transformation of higher education is now well underway, with institutions of all sizes and types leveraging the rapidly…Aug 16, 2022Aug 16, 2022
FirstsourceinDigital First, Digital NowGetting ahead of customer experience will pay off for BNPL playersRobinhood’s legendary tale of runaway growth carries an important lesson for today’s BNPL leaders.Jul 14, 2022Jul 14, 2022
FirstsourceinDigital First, Digital NowStorm clouds are gathering in utilities debt recovery. Here’s how to prepareI see a perfect storm forming in debt recovery in the utilities sector because of a convergence of trends and events. I forecast…Jun 20, 2022Jun 20, 2022
FirstsourceinDigital First, Digital NowHow BNPLs can reset CX and disrupt the credit arenaIf 2021 was the year Buy Now, Pay Later (BNPL) seemed to arrive, 2022 could see these providers reset the standard for customer experience…May 27, 2022May 27, 2022
FirstsourceinDigital First, Digital NowHow higher ed can seize the digital learning revolutionDigital learning is taking off. Some estimates see the online education market growing to $350 billion in the next three years. From online…May 9, 2022May 9, 2022
FirstsourceinDigital First, Digital NowAI-enabled process mining: The key to winning in the experience economyIn today’s experience economy, customer experience (CX) is the biggest differentiator. The payoffs for delivering a great experience are…Apr 22, 2022Apr 22, 2022
FirstsourceinDigital First, Digital NowLean startup methodologies — Building better products fasterIn a rapidly changing market, businesses can never be sure of what tomorrow will bring. Customer motivations and expectations are…Apr 1, 2022Apr 1, 2022
