Staff who do the jobs of running the site should be compensated decently to do that and they should be given the right tools to be effective, tools that can grow as the community grows.
Bad comments are a system failure
Jessamyn West

A+++ This is one of the most important things any site with comments or communities can do, along with creating the policies and tending to the atmosphere you want to uphold. If you don’t have the tools, you can’t do your job.