However, no one is far behind. Think about the Slackbots that help us collect and be notified of all sort of inputs. Intercom and ZenDesk managing customer relationships and collecting data for us. Or even Pocket and IFTTT helping us with our desktop research.
… you work for a service company (like Uber) who is designing experiences that run on those devices. In that case, your job is to think through how the service will work on an increasingly vast ecosystem of channels and touchpoints, that is only getting more fragmented every day. You won’t have as much control over your users’ experiences as you did when you were designing “just a mobile app” or “just a website”.