FlexworkWhat qualities do you look for in a product before buying?Giving it a thought? 🤔Dec 31, 2022Dec 31, 2022
FlexworkWhat Do You Lookout For When Shopping Online?As shopping lovers, we all have those individual little shopping triggers, right?Dec 16, 2022Dec 16, 2022
FlexworkCustomer Service Lingo (Average Wait Time)Average Wait Time (AWT) aka Average Speed of Answer (ASA) is the average time a customer spends waiting on a queue before being answered by…Sep 27, 2022Sep 27, 2022
FlexworkDecision Making VS Product KnowledgeThere was a popular meme going around last year. I’m sure we’ve all seen it. There, a candidate looking for a job is being asked a tough…Aug 1, 2022Aug 1, 2022
FlexworkThe 1 2 3 of Customer SupportThere was a particular day I picked over ten tickets. Most of them were long hours and technical so they took my time. On a normal day, the…Aug 1, 2022Aug 1, 2022
FlexworkPersonal ImpactIt takes people a nanosecond to have an opinion about you the first time they see you or hear you speak. This is called Personal Impact and…May 2, 2022May 2, 2022
FlexworkDo you listen to your customers?There was this client who had been disturbing us with messages and calls for the past three weeks or so. Every time, he would come slinging…May 2, 2022May 2, 2022
FlexworkEmpathy — Efficient, Mellow, Patient, Attentive, Timely, Humane, YareCustomer service is important because it is the main reason you are in business. It is mainly your lifeline. Satisfied customers boost…May 2, 2022May 2, 2022
FlexworkChronicles of a Flexworker“Hello… I have been calling for days and nothing has been done to expedite my order. I want my order confirmed and delivered right now…May 2, 2022May 2, 2022
