Flow.ai Design — Branch out a conversation.
What we are going to learn?
In this tutorial, we will learn how to create a conversation branch. We will also attach quick-reply buttons to a text reply.
Create an account
Log in to your account or create a new one at https://app.flow.ai
Create a new flow and drag and drop a text trigger. We will create an intent to understand someone ordering a pizza. Train the intent with at least 5 examples (I want to order a pizza, I would love some pizza, etc.)
In our example we want to know if the customer wants the pizza to be delivered or if it’s a carryout. We will ask this in a text reply and make it easier for the user by presenting two quick replies.
These type of buttons make it really easy for a user to select an answer instead of typing it. In order to create a quick reply, select the text reply and in the sidebar press the “+” button next to “quick replies”.
You can download the completed project