“Behind the Scenes” is a series focused on highlighting the unsung heroes — Operations teams. Their work is often critical to the operations of the company, yet few if any customers know they exist. Our goal is to bring these teams to light and surface the amazing work they do day-to-day to keep the products we love humming along smoothly.

We spoke with Shohini, Product Manager at Oscar Health — a health insurance company headquartered in New York City whose mission is to “do our part to dismantle and rebuild the country’s broken health care system and improve health outcomes…

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