In a gross over-simplification, according to this Information Foraging theory, something either has to be damn worth the effort of seeking it out (high value) if it’s going to be hard to find. Or, if the thing has lower value it has to be presented in a context that makes it easier to locate.
Stop the overuse of overflow menus
Daniel Burka

Hence the ict support desk. Skilled at finding information based on extensive experience with the decisions designers make

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