…communicating and listening well; possessing insights into others (including others different values and points of view); having empathy toward and being supportive of one’s colleagues; being a good critical thinker and problem solver; and being able to make connections across complex ideas.
How does one learn to deal with uncertainty? Firstly, by practicing the so called generative methods: open-ended, playful techniques of tapping into people’s creativity and putting them into an explorative mode. Secondly, by adopting an empathic mode of work which is all about being a humble and attentive listener and an engaged participant. Thirdly, by making things visual and hence accessible to a large number of people quickly and intuitively, which is the only way to engage a diversity of people in a project and make the best use of their competences. The last quality is more of a magic: an ability to synthesise from a variety of sources and inputs. This is exactly where the drawing comes in handy: not only as a way of visualising, but more as a way of thinking through practice that involves the eye, the hand and the brain.
So, it’s easy to see that UI/UX design part plays the vital role. Thoroughly thought-out logic and transitions, simple and clear microinteractions, fast feedback from the system, attractive product presentation, easy payment flow and plenty of other details and features can directly influence increasing profits for the business involved in such a popular e-commerce game. This is the field where designers and business experts can work as one team for good of everyone, first of all of the target user.